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Refund policy
Returns
Our return policy lasts 30 calendar days. If 30 calendar days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
Eligible returns of gift items follow the rules below (all return requirements, including return window and item condition, must be met):
If an item was marked as a gift at checkout and shipped directly to you, you will receive an electronic gift certificate equal to the returned item value. The electronic gift certificate will be emailed to you after we receive and inspect your returned item.
If the order was not marked as a gift at checkout, or shipped to the gift giver first for hand delivery, any refund will be processed to the original purchaser via their original payment method.
Please allow 1–2 business days for delivery of the email containing your electronic gift certificate after inspection is complete.
All returns must obtain a valid RMA (Return Merchandise Authorization) number in advance. Please submit your return request to support@getgdby.com with your order number for the RMA number.
The issued RMA number is valid for 30 calendar days from the date of issuance. If we do not receive your returned package within this period, the RMA number will expire automatically, and you will need to submit a new return request for a new RMA if applicable.
Please clearly mark the RMA number on the outside of your return package. Packages returned without a valid RMA number or with an expired RMA number will be refused by our warehouse and sent back at the buyer’s expense.
To return your product, you should mail your product to:
Warehouse Name: 1367
Warehouse Address: 1367 SHERBORN ST, CORONA, CA, 92879-2000, US
Person in Charge: SAM-meiyuan
Contact Number: 626-723-3715
Our return policy lasts 30 calendar days. If 30 calendar days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
· If you paid with PayPal balance: refund is available immediately.
· Debit card: up to 5 business days.
· Credit card: typically 5–10 business days, and may take up to 1–2 billing cycles to show on your statement, depending on your card issuer.
· Debit card: up to 5 business days.
· Credit card: typically 5–10 business days, and may take up to 1–2 billing cycles to show on your statement, depending on your card issuer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
Eligible returns of gift items follow the rules below (all return requirements, including return window and item condition, must be met):
If an item was marked as a gift at checkout and shipped directly to you, you will receive an electronic gift certificate equal to the returned item value. The electronic gift certificate will be emailed to you after we receive and inspect your returned item.
If the order was not marked as a gift at checkout, or shipped to the gift giver first for hand delivery, any refund will be processed to the original purchaser via their original payment method.
Please allow 1–2 business days for delivery of the email containing your electronic gift certificate after inspection is complete.
Return Shipping & Exchange Information
Return Merchandise Authorization (RMA) Requirement
All returns must obtain a valid RMA (Return Merchandise Authorization) number in advance. Please submit your return request to support@getgdby.com with your order number for the RMA number.
The issued RMA number is valid for 30 calendar days from the date of issuance. If we do not receive your returned package within this period, the RMA number will expire automatically, and you will need to submit a new return request for a new RMA if applicable.
Please clearly mark the RMA number on the outside of your return package. Packages returned without a valid RMA number or with an expired RMA number will be refused by our warehouse and sent back at the buyer’s expense.
To return your product, you should mail your product to:
Warehouse Name: 1367
Warehouse Address: 1367 SHERBORN ST, CORONA, CA, 92879-2000, US
Person in Charge: SAM-meiyuan
Contact Number: 626-723-3715
Unless the item is defective, damaged during transit, shipped incorrectly, or has manufacturing faults not caused by buyer misuse, the buyer shall bear all return shipping costs.
If the item arrives defective, damaged in transit, or we shipped the wrong product (not due to improper use, modification, or damage made by the buyer), we will cover the return shipping fee. You are required to submit clear video evidence (file size no more than 50MB) to our official email: support@getgdby.com for verification. If your submitted evidence cannot confirm the issue, you will be responsible for the return shipping cost.
Please allow sufficient processing time for us to review your video evidence before approving return shipping coverage.
We do not offer a direct exchange service. If you wish to obtain a different size, color or variant, please submit a return for your current item following our return rules, and place a new order for the desired product separately.
All returned goods must meet our return requirements including intact packaging, unused condition and within the valid return window. We reserve the right to reject returns if goods are damaged by the buyer or fail inspection.
